Terms of Service

1. INTRODUCTION AND YOUR RELATIONSHIP WITH US

Welcome to ReadyForm (the "Platform"). These Terms of Service ("Terms"), together with our Privacy Policy, Cookie Policy, and our Data Processing Agreement ("DPA"), govern the relationship between you and ReadyForm B.V. ("ReadyForm", "we", "us", or "our") and set out the conditions under which you may access and use the ReadyForm platform, website, applications, and related services (collectively, the "Service").

ReadyForm B.V. is registered with the Dutch Chamber of Commerce (KVK) under number 42123086, establishment number 000066269970, RSIN 869832281, VAT identification number NL869832281B01, with its business correspondence address at Newtonlaan 115, 3584 BH Utrecht, the Netherlands.

For the purposes of these Terms, "you" and "your" refer to you as the user of the Service, whether you are an individual or you are acting on behalf of a company or other organisation.

These Terms form a legally binding agreement between you and us. Please read them carefully before using the Service.

2. ACCEPTING THESE TERMS

By creating an account, accessing, or using the Service, you confirm that you can form a binding agreement with ReadyForm, that you accept these Terms, and that you agree to comply with them. Your access to and use of the Service is also subject to our Privacy Policy and, where applicable to your use of the Service, our DPA. Those documents are incorporated into these Terms by reference.

If you are accessing or using the Service on behalf of a business or other entity, then: (a) "you" and "your" refer to you and that entity; (b) you represent and warrant that you are authorised to bind that entity to these Terms; and (c) that entity is legally and financially responsible for the use of the Service under its account, including use by employees, contractors, or agents acting on its behalf.

The Service is intended primarily for professional and business use. You must be at least 18 years old to create an account and use the Service. Your actual contracting capacity determines whether you are a consumer; intended business use does not itself waive mandatory consumer rights or amount to a declaration that you contract as a business.

3. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to the Service, changes in our business practices, or changes required by law. Where a change is material, we will make reasonable efforts to notify you in advance, for example through a notice within the Service or by email, together with the effective date of the change.

Your continued access to or use of the Service after the effective date of an updated version of these Terms constitutes your acceptance of that updated version. If you do not agree with the updated Terms, you must stop using the Service and, if you wish, close your account as described in Section 17.

4. YOUR ACCOUNT

To access most of the Service, you must create an account. When you do so, you must provide accurate, complete, and current information, and you must keep that information up to date.

You are responsible for keeping your account credentials confidential and must not share them with any third party. You must notify us immediately if you become aware of, or suspect, any unauthorised use of your account or any other breach of security affecting your account.

You are solely responsible, both to us and to any third party, for all activity that takes place under your account. If you use the Service on behalf of a business or entity, all such activity is attributable to, and binding on, that business or entity, regardless of whether the person carrying out the activity is formally employed by or affiliated with it.

We may, but are not obliged to, monitor activity on the Platform that occurs through your account. We are not responsible for losses arising from unauthorised access to your account, except to the extent such losses are caused by our own breach of these Terms, negligence, or wilful misconduct.

5. YOUR ACCESS TO AND USE OF THE SERVICE

You agree to use the Service only for purposes that are expressly permitted by these Terms and that comply with applicable law. Without limiting the generality of the foregoing, you must not, and must not attempt to:

(a) access or use the Service if you are not legally able to enter into a binding contract, or if you are not authorised to use the Service on behalf of the business or entity you represent;

(b) copy, decipher, modify, adapt, translate, reverse engineer, disassemble, decompile, or create derivative works based on the Service, including any underlying software, models, algorithms, or documentation, except as expressly permitted under these Terms;

(c) remove, obscure, or alter any copyright, trademark, or other proprietary notice displayed on or through the Service;

(d) distribute, license, sell, rent, lease, or otherwise transfer the Service, in whole or in part, or use it in a manner not authorised by these Terms;

(e) interfere with, or attempt to interfere with, the proper functioning of the Service, disrupt our infrastructure or any network connected to it, or circumvent or attempt to circumvent any technical measure used to restrict or secure access to the Service;

(f) incorporate the Service, or any part of it, into another product or service, except as expressly permitted under these Terms;

(g) impersonate any person or entity, or misrepresent your affiliation with any person or entity;

(h) use automated scripts, bots, or other technology to scrape, extract, or otherwise interact with the Service, other than through the interfaces and APIs we provide for that purpose;

(i) upload, transmit, or store any viruses, malware, or other harmful code through the Service;

(j) use the Service in a manner that infringes or violates the intellectual property rights, privacy rights, publicity rights, or other rights of any third party;

(k) use the Service to create, upload, or distribute content that is unlawful, defamatory, obscene, hateful, discriminatory, or that promotes violence, self-harm, or criminal activity;

(l) engage in conduct that restricts or inhibits any other person's use or enjoyment of the Service, or that, in our reasonable judgment, exposes us, our users, or any third party to liability, damage, or harm of any kind.

We reserve the right, at our discretion and without obligation, to remove or disable access to any content that we consider to violate these Terms or applicable law, and to investigate and take appropriate action against any user who does so, including suspension or termination of that user's account as described in Section 18.

6. THE SERVICE

ReadyForm converts raw video material into edited, publication-ready short-form video content, using a combination of automated processing and artificial intelligence. Features may include, without limitation, automatic cutting of stutters and silences, AI-selected Pexels stock B-roll, automatic subtitling, Brand Kit application, pacing adjustments, and a full manual editing environment.

We are continuously developing and improving the Service. As part of that process, we may add, change, or remove features and functionality, offer new content or services, or discontinue existing ones, including where necessary for performance, security, or legal compliance reasons. Where a change materially and adversely affects your use of the Service, we will make reasonable efforts to notify you of that change in advance, although this may not always be practicable.

We aim for continuous availability of the Service but do not guarantee that it will be uninterrupted, timely, secure, or free of errors, or that any particular result or outcome will be achieved through its use. The Service, in full or in part, may not be available in all jurisdictions, on all devices, or in all languages.

7. SERVICE PLANS, FREE TRIAL, RENEWAL, AND CANCELLATION

Service Plans. Depending on the plan you select ("Plan"), some features may be provided free of charge while others require payment ("Premium Services"). Details of current Plans, including their pricing and included features, are set out on the pricing page of the Platform. You must use the Service, whether under a free or paid Plan, in accordance with these Terms and applicable law.

Free Trial. New accounts begin with a seven (7) day free trial period, during which you have access to the Service and an initial allocation of Credits as specified at sign-up. If you cancel your trial before it ends, in the app under Settings → Billing, you will not be charged. If you cannot access the app, contact legal@readyform.ai for assistance. The free trial is available once per person and per account. If you have had a trial or a paid subscription before, a new subscription starts with immediate payment.

Automatic Conversion and Renewal. Unless you cancel before the end of the trial period, your account will automatically convert into a paid subscription on the Plan selected at sign-up, and payment will be collected accordingly. Paid subscriptions are billed in advance on a recurring basis (monthly, or such other interval as specified for your Plan) and renew automatically for successive periods of the same duration, at the then-current price for that Plan, unless and until you cancel in accordance with this Section. By subscribing, you authorise us, or our payment processor, to charge your chosen payment method on a recurring basis until you cancel.

Cancellation. You may cancel your subscription at any time in the app under Settings → Billing. Emailing legal@readyform.ai is an alternative assistance route, not a required additional step. Cancellation takes effect at the end of the then-current billing period. You retain access to the Service until that date. After that date no new Credits are allocated, but Credits already in your account remain available until your account is deleted. If you do not want to be charged for the next billing period, you must cancel before that period begins; cancellation does not affect charges already processed for a period that has started.

Plan Changes. You can change your Plan in the app under Settings → Billing. Before you confirm, the app shows what changes, from which date, and any amount charged today.

• Upgrading to a Plan with more Credits takes effect immediately. You pay the pro-rated difference for the rest of the current period at once, and the additional Credits for the current month are added immediately.
• Switching from monthly to annual billing takes effect immediately and starts a new annual period from that day. The unused part of your current month is credited against the annual price, and your monthly allocation restarts at the full amount.
• Downgrading, or switching from annual to monthly billing, takes effect at the end of the current billing period. Until then your current Plan and Credits stay unchanged.

If the payment for an upgrade does not go through, the change is not applied and your current Plan continues. A billing credit is not a cash refund or an allocation of render Credits. This does not limit mandatory consumer rights.

Payment Methods and Billing Details. You manage your payment methods and billing details (such as your billing address and VAT number) in Stripe's secure customer portal, which you open from the app under Settings → Payments. Card details are processed by Stripe and are not stored by us.

Pricing Changes. We may change the pricing or composition of our Plans from time to time. Where required, we will provide advance notice of any such change before it takes effect for your account. Continued use of the Service after a pricing change takes effect constitutes acceptance of the new pricing.

Taxes. Business prices may be quoted exclusive of applicable taxes where clearly indicated. Consumer prices and the total payable must include applicable taxes and mandatory charges as required by law and be disclosed before you confirm an order.

Failed Payments. If a payment cannot be collected, we may suspend your access to paid features until payment succeeds, and may treat continued non-payment as grounds for termination under Section 18.

8. CREDITS

Paid Plans include a monthly allocation of Credits, the volume of which depends on the Plan you select. For annual Plans the allocation is made each month, not for the whole year at once. At the start of each monthly allocation period your Plan Credits are reset to your Plan's monthly allocation; Plan Credits unused at that moment do not carry forward, regardless of the reason for non-use. Trial Credits expire when your first paid period starts. Credits are used in this order: Trial Credits, then Plan Credits, then Top-up Credits.

The Credit cost shown for a render or export is reserved from your available balance when processing starts. A job can cost more than one Credit. If processing succeeds, the reserved amount is treated as consumed. If the job fails, the reserved amount is automatically returned to your available balance and is not treated as consumed. Contact legal@readyform.ai if an expected automatic return does not appear.

Top-ups. While you have an active paid subscription (not during the free trial), you can buy additional Credits as a one-time top-up in the app. The price and number of Credits are shown before purchase. Top-up Credits are used only after your Plan Credits for the current month, do not expire, are not reset at the monthly allocation, and remain available after your subscription ends. They end when your account is deleted, cannot be transferred, and have no cash value. We may change top-up prices and amounts with at least thirty (30) days' notice; a change never affects top-ups you already bought. If a top-up payment is refunded or reversed, for example through a chargeback, the corresponding Credits are removed from your balance to the extent they have not been used.

We reserve the right to investigate, and to take action including suspension of your account under Section 18, where we reasonably suspect that Credits are being used in a manner inconsistent with these Terms, including through automated abuse or attempts to circumvent usage limits.

9. REFUNDS

Except where required by mandatory consumer protection law applicable to you, we do not provide monetary refunds of subscription fees already paid, including where you selected an unsuitable Plan, made a purchasing error, or no longer wish to use the Service. If you cancel mid-period, you retain access for the remainder of that period without a partial refund for the unused portion.

Where a technical failure attributable to ReadyForm results in an unsuccessful render or export, the remedy is restoration of the reserved Credit amount, as described in Section 8. No cash refund or other compensation is provided for such technical failures, except where required by mandatory law.

Top-ups are not refundable once purchased, except as set out in Section 9.1 or where required by mandatory law.

Nothing in this Section limits any statutory right you may have as a consumer to a refund, replacement, or other remedy under mandatory law that cannot be excluded or limited by agreement.

9.1 Consumer Withdrawal Rights

If you contract as a consumer, you may withdraw from an online service contract without giving a reason within fourteen (14) days after the day the contract is concluded, subject to applicable statutory rules. The seven-day trial does not replace or shorten that period. You may exercise withdrawal by sending an unequivocal statement to legal@readyform.ai or by post to our contact address. An online withdrawal function must also be available where legally required, and your withdrawal must be confirmed on a durable medium. Ordinary subscription cancellation controls remain available separately and do not automatically replace statutory withdrawal. You do not have to use the model statement below.

On valid withdrawal, we reimburse payments subject to withdrawal without undue delay and within fourteen (14) days of receiving your notice, using the original payment method unless you expressly agree otherwise, without a reimbursement fee. A proportionate charge for service supplied during the withdrawal period may apply only if you expressly requested early performance and the legally required information and conditions were satisfied. Merely accepting these Terms or starting a trial is not a blanket waiver. Beginning an ongoing subscription does not by itself extinguish withdrawal rights. Any exception for fully performed services or immediately supplied digital content applies only when all statutory conditions, including the required separate express request, consent, acknowledgment, and confirmation, are met. Missing statutory information may extend the withdrawal period under applicable law.

Purchases in the app. When you start a subscription or buy a top-up in the app, the payment form asks you to agree, separately and expressly, that you want us to start right away and that you understand you cannot get a refund for Credits you have already used. If you then withdraw as a consumer within the withdrawal period, we refund the amount you paid minus the value of the Credits from that purchase that you have already used, calculated in proportion to the number of Credits included in that purchase. You receive a confirmation of your purchase, including this agreement, by email.

Model withdrawal statement: To ReadyForm B.V., legal@readyform.ai, at the contact address in Section 26: I hereby notify you that I withdraw from my contract for the following service: [service/Plan]. Contract concluded on: [date]. Customer name and address: [name/address]. Account email or order reference: [reference]. Notice date: [date]. Signature is required only if submitted on paper.

10. DATA STORAGE AND RETENTION

The Service provides processing storage rather than indefinite archival storage. Accepted source-video files are subject to automatic deletion after one hundred eighty (180) days, exported-video files after ninety (90) days, and rejected-upload files after seven (7) days. These lifecycle periods run from storage of the relevant file and apply even while your account remains active. Applicable Plan capacity limits and valid earlier deletion instructions may also apply.

Download and keep your own copies of source files and exports before their lifecycle periods expire. An active account does not extend the 180-day or 90-day periods. Deletion of an export from ReadyForm storage does not delete a copy you have already downloaded. Project metadata and transcripts are separate data categories and do not acquire an unlimited retention period merely because a source file has been removed; the Privacy Policy and DPA govern their retention and deletion.

We will use reasonable efforts to notify you before an exceptional reduction or clearance of Plan storage outside the disclosed lifecycle. The stated automatic lifecycle does not require a separate reminder for each file. We are not liable for loss of stored content except to the extent caused by our own breach, negligence, wilful misconduct, or liability that mandatory law does not permit us to exclude.

Account closure and the Customer's choice of return or deletion are governed by Section 17 and Section 10 of the DPA. Account closure may trigger deletion before a normal file lifecycle expires. Once project data is deleted, it cannot be recovered.

11. INTELLECTUAL PROPERTY RIGHTS

The Service, including the Platform, its software, models, infrastructure, design, and all Company Content, is protected by copyright, trademark, and other intellectual property laws. All intellectual property rights in the Service are owned by ReadyForm or its licensors, to the fullest extent permitted by applicable law, subject to these Terms.

Except as expressly permitted under these Terms, you may not publish, reproduce, distribute, display, perform, edit, adapt, modify, sell, license, or otherwise exploit any part of the Service without our prior written consent.

We respect the intellectual property rights of others and expect you to do the same. As a condition of using the Service, you agree not to use it to infringe the intellectual property rights of any third party. We reserve the right, with or without notice, to block access to the Service, or to suspend or terminate an account, where there is an actual or alleged infringement of intellectual property rights, in accordance with Section 18.

12. CONTENT

12.1 Company Content

"Company Content" means the templates, Brand Kit elements, style presets, transitions, effects, and other creative assets that ReadyForm makes available as part of the Service, excluding your Material and Output.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable licence to access and use Company Content within your projects on the Service, including for commercial purposes, for as long as your subscription remains active. This licence terminates when your subscription ends; you may no longer create new Output using Company Content after that point, but Output that was exported before termination remains yours to keep and use, including for commercial purposes.

Company Content is provided "as is". We make no guarantee as to its accuracy, completeness, or suitability for any particular purpose, and your use of it is at your own risk.

12.2 Your Material and Output

"Material" means any video, audio, image, text, script, or other content that you upload or otherwise make available to the Service. "Output" means the edited video or other content the Service generates based on your Material.

You retain your rights in your Material and the rights you acquire in Output. ReadyForm does not claim ownership of your uploads or edits. Third-party stock assets and Company Content remain subject to their respective licences; inclusion in Output does not transfer ownership of those assets to you. AI-assisted elements may not attract exclusive intellectual property rights in every jurisdiction.

By uploading Material to the Service, or using the Service to generate Output, you grant ReadyForm and its affiliates a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, analyse, transcribe, edit, modify, and export your Material and Output solely for operating, maintaining, and securing the Service and implementing your instructions in accordance with the DPA. This operational licence does not authorise use of your Material, Output, name, or logo for our marketing, promotional, or business development purposes.

Marketing and Promotional Use — Prior Opt-In. ReadyForm will use your Material, Output, name, or logo in case studies, testimonials, advertising, or other promotional materials only after obtaining your separate, affirmative, documented permission before publication. The permission must identify the material and the intended use, channels, and duration. Uploading content, starting a trial, accepting these Terms, or remaining silent does not grant this permission. Any promotional licence is limited to the expressly approved use; it is not a blanket transferable or sublicensable licence for unrelated promotional use.

You may refuse promotional permission or withdraw it at any time, without affecting your access to or pricing of the Service. Withdrawal must be as easy as giving permission; you may use the same channel through which permission was obtained or contact legal@readyform.ai. We will stop further promotional use without undue delay and remove controlled publications in accordance with Section 15. Withdrawal does not retrospectively invalidate lawful use before withdrawal, but it does not create a right to continue publication afterwards.

Your promotional permission is not consent on behalf of individuals depicted in Material and does not override the DPA. Before publication, the necessary rights and permissions from the customer, any upstream rights holder, and affected individuals must be established, together with an appropriate legal basis. Customer Personal Data processed under the DPA may not be reused for our own promotional purposes without separate, specific documented authorisation and the required permissions. Promotional processing of personal data based on consent stops when consent is withdrawn; applicable erasure and objection rights prevail over general removal timelines.

12.3 Third-Party Content

Certain content available through the Service, such as certain templates, may be provided by other users or third parties rather than by us. Such third-party content is not provided or endorsed by ReadyForm, and you use it at your own risk. You are granted a limited, non-exclusive, non-transferable licence to use such third-party content in compliance with these Terms, to the extent it is made available to you through the Service.

Pexels Stock Content. B-roll supplied from Pexels consists of stock photos or videos selected with AI assistance, rather than newly generated customer imagery. Its use is subject to the Pexels licence at https://www.pexels.com/license/ and applicable third-party rights. The licence permits personal and commercial use and modification without required attribution, but restricts misleading endorsement, offensive portrayals of identifiable people, sale of unaltered copies, redistribution as stock, and use as a trademark or business identifier. Review the specific asset and intended publication context. Your ownership of an edited video does not override those restrictions.

12.4 Third-Party AI Services

Certain features use third-party AI models and processing infrastructure. Anthropic receives transcript text and previews of Pexels stock imagery for text analysis and stock selection; it does not receive customer video files, customer audio files, or previews extracted from customer footage. Transcription uses Speechmatics, processed in its EU region, with Whisper on ReadyForm-controlled infrastructure as a fallback. Other processing providers, including Speechmatics for transcription of the audio track, RunPod for GPU rendering and Hetzner for video storage, may process customer video/audio as described in the DPA. These separate data flows must not be confused with the limited Anthropic input. Your use of such features may also be subject to the relevant provider's own applicable terms, to the extent made available or applicable to you.

Such third-party AI technologies are not under our control, and we make no representation or warranty concerning their accuracy, reliability, or behaviour. Without limiting any applicable third-party terms, when using features that rely on third-party AI, you agree that:

(a) you must have all rights, licences, and permissions necessary to provide your Material as input to such AI technologies, including any publicity clearances or consents required for individuals appearing or heard in that Material;

(b) you must not use outputs generated by such AI technologies in a way that infringes the rights of others, including intellectual property, privacy, or publicity rights;

(c) you must not attempt to circumvent or bypass any limitation, safeguard, or content filter built into the Service or the underlying AI technologies, or attempt to cause them to produce output inconsistent with their intended use or with these Terms.

You are solely responsible for reviewing all AI-assisted Output, including subtitles, B-roll, and pacing adjustments, before publishing, distributing, or otherwise relying on it.

12.5 Use of Data for Model Training

We do not train, fine-tune, or otherwise improve our own or any third-party AI models using your identifiable Material. Recognisable faces, voices, names, or complete verbal statements contained in your Material are not used for model training. Where data derived from your use of the Service is used to improve the Service, it is anonymised or aggregated beforehand so that it can no longer reasonably be attributed to you or to any identifiable individual. This does not limit our use of aggregated, anonymised, or statistical usage data for analytics or product development.

12.6 Feedback

If you send us ideas, suggestions, or feedback about the Service ("Feedback"), you acknowledge and agree that: (a) we are under no obligation to review, consider, respond to, or implement your Feedback; (b) Feedback is provided on a non-confidential basis and we are free to use or disclose it without restriction; and (c) you grant us an irrevocable, unconditional, worldwide, royalty-free, fully transferable and sublicensable licence to use, reproduce, modify, and exploit your Feedback for any purpose, without payment or attribution, including in connection with commercial products and services.

13. YOUR RESPONSIBILITIES AND WARRANTIES

You represent and warrant that:

(a) you own, or have obtained all necessary rights, licences, consents, and clearances for, all Material you upload, including any music, audio, video, images, likenesses, voices, and trademarks contained in it;

(b) your use of the Service, your Material, and your Output comply with all applicable laws and do not infringe or violate the intellectual property, privacy, publicity, or other rights of any third party;

(c) your Material does not contain special category personal data, as defined under applicable data protection law, except where you have an independent, lawful basis for that processing, have notified ReadyForm in advance, and have arranged any necessary safeguards under Section 2.5 of the DPA;

(d) your Material does not depict or involve minors in a manner inconsistent with applicable law or these Terms, and that you have obtained any consent required by law for any individual, including minors, appearing in your Material.

You are solely responsible for your Material, your Output, and your use of the Service, including ensuring that any distribution or publication of Output complies with applicable law and the rights of third parties.

14. NOTICE AND ACTION: REPORTING INFRINGING OR UNLAWFUL CONTENT

If you believe that content made available through the Service infringes your intellectual property rights, your privacy or publicity rights, or is otherwise unlawful, you may notify us at legal@readyform.ai. Your notice should include:

(a) a description of the content you are reporting and its location within the Service;

(b) an explanation of why you believe the content is infringing or unlawful, including identification of the right or law concerned;

(c) your contact details, and, where relevant, confirmation of your relationship to the right or interest concerned;

(d) a statement that the information provided is accurate to the best of your knowledge.

We will review notices we receive and take reasonably appropriate action, which may include removing or disabling access to the reported content, and, in the case of repeated or serious violations, suspending or terminating the account responsible, in accordance with Section 18. Where reasonably practicable and legally permitted, we will inform the affected user of a takedown made in response to a third-party notice, and may share relevant details of the notice with them.

Submitting a knowingly false or misleading notice under this Section may itself result in liability under applicable law. Please consider carefully, before submitting a notice, whether the content in question in fact violates your rights.

15. REMOVAL OF PUBLISHED MATERIAL AT YOUR REQUEST

If you withdraw promotional permission or request removal of Material or Output already published through channels controlled by ReadyForm, we will stop further promotional use without undue delay and remove the relevant publications from channels we control without undue delay and in any event within sixty (60) days. That outer limit does not authorise continued processing after its legal basis ends: applicable consent withdrawal, erasure, objection, or other legal requirements prevail and may require immediate or earlier action. We do not control, and cannot guarantee removal of, copies independently made or redistributed by third parties, but will take reasonable steps and notify relevant recipients where required by law.

16. PROHIBITED USE

In addition to Section 5, you must not use the Service to:

(a) upload, generate, or distribute content that is unlawful, defamatory, obscene, fraudulent, or infringes the intellectual property, privacy, or publicity rights of a third party;

(b) upload or generate content that depicts, facilitates, or promotes the exploitation or endangerment of minors;

(c) engage in conduct that is discriminatory, harassing, threatening, or intended to bully, intimidate, or cause distress to any person or group;

(d) resell, sublicense, or otherwise make the Service available to any third party outside your own organisation, except as expressly permitted under your Plan;

(e) use the Service for any purpose that competes with ReadyForm, including to train, benchmark, or develop a competing product or service based on outputs of the Service.

We may remove Material or Output, and may suspend or terminate accounts, in response to a violation of this Section, in accordance with Section 18.

17. TERMINATION BY YOU

You may cancel subscription renewal through the customer portal under Section 7. Cancellation alone does not delete your account or extend any storage lifecycle under Section 10.

To delete your account, use the account-deletion option on the account page in the app. A seven (7) day grace period begins when you submit the deletion request, during which you may reverse account deletion using the available account controls. The account-deletion request also initiates cancellation of your subscription so that it does not continue renewing. Reversing account deletion does not by itself promise to reverse a subscription cancellation; check the customer portal for the current billing status.

At the end of the grace period, the account closes and ordinary access ends. Export data you wish to keep before that happens; file lifecycle expiry under Section 10 is not suspended by the grace period. Material, Output, and ordinary account data are deleted from active systems without undue delay and within thirty (30) days after closure, subject to required legal retention and Section 10 of the DPA. Where ReadyForm acts as processor, the Customer may choose return or deletion. A timely return request is coordinated before the relevant data is deleted.

Residual data in isolated backups remains protected, is not used for ordinary business purposes, and is deleted through the applicable backup cycle. Deletion instructions are reapplied if a backup is restored. Limited billing, legal-claim, or consent-suppression records may be retained as described in the Privacy Policy. Deletion is irreversible once completed.

If the account or billing controls are inaccessible, contact legal@readyform.ai for assistance. The seven-day reversible account-deletion period is distinct from the statutory consumer withdrawal period described in Section 9.

18. SUSPENSION AND TERMINATION BY READYFORM

We may suspend or terminate your account, or restrict access to specific features, at any time, with or without notice, for any reason, including without limitation where we reasonably believe that:

(a) you have breached these Terms, the DPA, or applicable law;

(b) activity under your account poses a security, legal, financial, or reputational risk to us, our users, or any third party;

(c) your use of the Service is fraudulent, abusive, or otherwise unlawful;

(d) payment for your subscription has failed and remains outstanding;

(e) your account has remained inactive for an extended period.

Where we decide to permanently suspend or terminate your account, we will, where reasonably practicable, notify you in advance to allow you to retrieve your Material and Output, unless we reasonably believe that doing so would cause harm to us, our users, or third parties, or where we are legally prevented from doing so. Where immediate action is necessary to address fraud, abuse, or a security or legal risk, we may act without prior notice.

Termination of your account does not entitle you to a refund of fees already paid, except where required by mandatory law. Sections that by their nature are intended to survive termination, including Sections 9 through 13, and 19 through 26, remain in effect after termination.

19. INDEMNIFICATION

YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS READYFORM, ITS AFFILIATES, AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS (EACH, AN "INDEMNIFIED PARTY") FROM AND AGAINST ANY AND ALL CLAIMS, LIABILITIES, DAMAGES, LOSSES, COSTS, AND EXPENSES, INCLUDING REASONABLE LEGAL FEES, ARISING OUT OF OR IN CONNECTION WITH: (A) YOUR MATERIAL OR OUTPUT; (B) YOUR BREACH OF THESE TERMS, THE DPA, OR APPLICABLE LAW; OR (C) YOUR VIOLATION OF THE RIGHTS OF ANY THIRD PARTY IN CONNECTION WITH YOUR USE OF THE SERVICE, EXCEPT TO THE EXTENT SUCH CLAIMS, LIABILITIES, DAMAGES, LOSSES, COSTS, OR EXPENSES ARE CAUSED BY READYFORM'S OWN BREACH OF THESE TERMS, NEGLIGENCE, OR WILFUL MISCONDUCT.

We will notify you promptly of any claim subject to this Section and will reasonably cooperate, at your expense, in its defence or settlement.

20. DISCLAIMER OF WARRANTIES

NOTHING IN THESE TERMS AFFECTS ANY STATUTORY RIGHT THAT YOU HAVE AS A CONSUMER, AND THAT CANNOT BE EXCLUDED, LIMITED, OR WAIVED BY AGREEMENT UNDER APPLICABLE MANDATORY LAW.

SUBJECT TO THE FOREGOING, THE SERVICE, INCLUDING ALL OUTPUT AND COMPANY CONTENT, IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WITHOUT LIMITATION, WE DO NOT WARRANT THAT: (A) THE SERVICE WILL MEET YOUR REQUIREMENTS OR ACHIEVE ANY PARTICULAR RESULT; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR FREE OF ERRORS OR HARMFUL CODE; OR (C) ANY OUTPUT WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR YOUR INTENDED PURPOSE.

21. LIMITATION OF LIABILITY

NOTHING IN THIS SECTION EXCLUDES OR LIMITS OUR LIABILITY FOR: (A) DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE; (B) FRAUD OR FRAUDULENT MISREPRESENTATION; (C) INTENT (OPZET) OR WILFUL RECKLESSNESS (BEWUSTE ROEKELOOSHEID) ON OUR PART; OR (D) ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE MANDATORY LAW.

SUBJECT TO THE FOREGOING, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS AND YOUR USE OF THE SERVICE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, IS LIMITED TO THE TOTAL FEES ACTUALLY PAID BY YOU TO READYFORM IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

SUBJECT TO THE FOREGOING, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFIT, REVENUE, BUSINESS, GOODWILL, OR DATA, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS REFLECT AN ALLOCATION OF RISK BETWEEN THE PARTIES THAT IS REFLECTED IN THE PRICING OF THE SERVICE.

22. DATA PROTECTION

We process personal data in accordance with our Privacy Policy and, in respect of personal data processed on your behalf as part of your Material, in accordance with the DPA, which is incorporated into and forms part of these Terms. In the event of a conflict between these Terms and the DPA regarding the processing of personal data, the DPA prevails.

23. THIRD-PARTY LINKS AND SERVICES

The Service may contain links to third-party websites, services, or resources that are not owned or controlled by ReadyForm. We have no control over, and assume no responsibility for, the content, accuracy, or practices of any third-party site or service. Your interactions with any third party accessed through the Service are solely between you and that third party, and we are not liable for any loss or damage arising from such interactions.

24. GOVERNING LAW AND DISPUTES

These Terms, and any dispute or claim arising out of or in connection with them or the Service, are governed by the laws of the Netherlands, excluding its conflict-of-laws rules.

Any dispute arising out of or in connection with these Terms or the Service will be submitted to the exclusive jurisdiction of the competent court in Amsterdam, the Netherlands, without prejudice to any right of appeal.

If you are a consumer resident in a jurisdiction outside the Netherlands, nothing in this Section deprives you of the protection afforded by mandatory provisions of the law of your country of residence that cannot be excluded or limited by agreement, including, where applicable, your right to bring proceedings before the courts of your own place of residence.

25. MISCELLANEOUS

Entire Agreement. These Terms, together with the DPA and the Privacy Policy, constitute the entire agreement between you and ReadyForm regarding the Service, superseding any prior agreements or understandings on the same subject matter.

Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect, and the invalid or unenforceable provision will be replaced by a valid provision that most closely reflects the original intent of the parties.

No Waiver. A failure by either party to enforce any provision of these Terms is not a waiver of that provision or of any other provision.

Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of substantially all of our assets, with reasonable notice to you.

Force Majeure. Neither party is liable for any failure or delay in performance to the extent caused by circumstances beyond its reasonable control, including outages of third-party infrastructure or AI providers, provided the affected party uses reasonable efforts to mitigate the impact.

Notices. Notices to ReadyForm under these Terms must be sent to legal@readyform.ai. Notices to you may be sent to the email address associated with your account.

Language. These Terms are drafted in English. Where a translation is provided for convenience, the English version prevails in the event of any conflict.

26. CONTACT

ReadyForm B.V. Newtonlaan 115, 3584 BH Utrecht, the Netherlands KVK: 42123086 Email: legal@readyform.ai