What to do when an export fails
An export failure is loud, not silent: a toast says "Export failed. Please try again.", or the video page shows a specific render error. The message decides your next move, so read it before retrying.
- 1
Retry once
Transient failures are the common case. Export again, or use Try again on the video page.
- 2
Read the specific error
The render errors name their layer. "The audio in this clip can't be read" and "A source file could not be found" point at a file; "The AI service was briefly unreachable" and "Storage was unreachable" point at services; "Something went wrong on our side. We've been notified" means exactly that.
- 3
Fix what it names
File errors: re-export the clip from your camera or phone and upload it again. Service errors: wait a few minutes, then retry. Internal errors: they're already reported; a second attempt after a pause often lands.
- 4
Two identical failures: stop
Don't hammer the button. Contact support with the video name, the exact error text and the time; that combination makes it findable in the logs.
If something looks off
- "Two changes were happening at once." You edited from two tabs or devices. Close one, Load latest in the other, retry the export.
- The export succeeds but the file won't play. Test in another player first (the file is a standard MP4). A file that plays nowhere means the transfer broke: download it again.
Related: When a render fails · Export still processing · Find your downloaded file
Still stuck? Contact support
New to ReadyForm?
Every plan starts with 7 days free: 750 ReadyCredits, up to 3 standard videos. $0 today.
Start 7-day free trial