Uploads & processing
Adding takes, importing from Google Drive, file limits, what happens during processing, checking your clips and what to do when an upload or render fails.
Everything that happens between choosing your files and a finished render. One video takes up to 20 files in MP4, MOV or M4V, up to 500 MB each, and multiple takes are the point: every attempt you upload is material the AI can choose from. Drop files or a whole folder, pick them, or import from Google Drive where that option is enabled.
Read the supported files article before a large upload, and check your clips afterwards to confirm every take arrived. If processing seems slow, the processing article explains what the work scales with. When something goes wrong, the error message names the layer that broke: open the upload or render failure article that matches it, then retry once.
How to upload multiple takes
How do I add several recordings to one video?
Supported files and limits
Which files can I upload, how many, and how large?
How to import from Google Drive
Can I pull my takes straight from Google Drive?
What to do when an upload fails
A file won't upload or the whole upload broke. Now what?
Why processing takes time
The video has been processing for a while. Is that normal?
What to do when a render fails
The video says Failed. What does the error mean?
How to retry a failed video
How do I retry without creating duplicates or losing work?
How to check your clips
Did every take arrive, and which one is which?
Still stuck? Contact support
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